Your personal data belongs to you. This Privacy Policy explains exactly what information 1plusgame collects when you use our platform, how we use it, and the rights you have as a Filipino player under applicable data protection law.
Last updated: 1 January 2025. This policy applies to all players accessing 1plusgame from the Philippines.
When you register and use 1plusgame, we collect the personal information needed to operate your account safely and in compliance with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and residential address — all provided by you during registration. We also collect government-issued identification details when identity verification is required. During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, and session timestamps. Payment-related information — including transaction amounts, payment method identifiers, and processing references — is recorded for every deposit and withdrawal you make. We do notstore full card numbers or banking credentials — those are handled exclusively by our licensed payment processors. All collected data is stored on secured servers and accessed only by authorised personnel with a legitimate operational need.
The personal information you provide is used primarily to create and manage your 1plusgame account, verify your identity, and process your deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Gameplay and session data helps us detect unusual activity, prevent fraud, and ensure the integrity of every bet placed on the platform. Where you have opted in, we may use your email or mobile number to send you information about promotions, new game releases, or VIP programme updates — you can withdraw this consent at any time through your account settings. We also use aggregated, anonymised data to analyse platform performance, improve the user experience, and meet our reporting obligations to Philippine gaming regulators. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
1plusgame shares your personal data only where strictly necessary and always within the bounds of applicable Philippine law. We share information with licensed payment processors to complete your financial transactions securely and with identity verification providers to confirm your eligibility to play. Regulatory bodies and law enforcement agencies may receive data when we are legally required to disclose it — for example, in connection with anti-money laundering investigations or court orders. Our technology and hosting partners may process data on our behalf under strict contractual data protection obligations. We do not share your data with advertisers, data brokers, or any unaffiliated third parties for commercial purposes. Every third party that handles your data on our behalf is required to maintain security standards consistent with our own.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming and financial regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and audit requirements. Marketing preferences and communication logs are kept for a shorter period and reviewed regularly. When data is no longer required for any legal, regulatory, or operational purpose, it is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data types by contacting our support team, subject to any overriding legal retention obligations. We will always inform you if a deletion request cannot be fulfilled in full and explain the reason why.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this policy. You have the right to access a copy of the personal information we hold about you by submitting a request through our support team. If any of your information is inaccurate or incomplete, you have the right to request that we correct it promptly. You may object to the processing of your data for direct marketing purposes at any time, and we will act on that objection without delay. In certain circumstances, you also have the right to request the erasure of your personal data, subject to our legal retention obligations described above. To exercise any of these rights, please contact us using the details provided in the footer of this page — we aim to respond to all data rights requests within 15 business days.
1plusgame uses essential cookies to keep your session active and remember your preferences between visits. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie settings through your browser at any time, though disabling essential cookies may affect platform functionality. Our cookie use is limited to what is strictly necessary for a secure and functional gaming experience.
If you access 1plusgame through our mobile app, we may collect device identifiers and operating system information to optimise your experience and troubleshoot technical issues. Push notification permissions are optional and can be managed through your device settings at any time. We do not access your contacts, camera, or microphone. App usage data is processed in the same way as web session data and is subject to the same protections described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of 1plusgame after an update is published constitutes your acceptance of the revised policy. If you have questions about any change, our support team is available to help clarify.
Quick answers to what Filipino players ask most about data and privacy on 1plusgame.
Questions about how your information is handled? Check our FAQ for quick answers, or log in to manage your privacy settings directly from your 1plusgame account.